Terms & Conditions

General Disclaimer

Your use of this website or any information on this website is entirely at your own risk. The Leather Laundry makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website.

We reserve the right to refuse service if, after due assessment, we conclude that it is beyond our capacity to treat or revive the product in question.

Service Terms & Conditions

By entrusting your leather goods to us, you agree to the following terms that govern the restoration and care services we provide:

• The product may not retain its exact original look and colour after the normal cleaning procedure — we hold no responsibility for the same.
• Scars, veins, tic marks, natural spots and marks may become more prominent after cleaning — we hold no responsibility for the same.
• We are not responsible for pre-existing damages and stains that cannot be removed.
• At times, we may not be able to find the exact same finish as your fittings — replaced fittings may vary slightly from the original, as new fittings look different from used/oxidised ones.
• In case of leather panel change, there could be slight colour variation as it is sometimes hard to find the exact same shade for tricky colours — our colour matching experts try their level best to match all panels correctly.
• We are not responsible for damages that occur in products which cannot endure normal cleaning due to age, wear & tear, or inherent defects in the weaving or texture of the material.
• We will not be held responsible for any colour bleeding, damage, colour change or shrinkage arising from inherent weakness of the materials with which the product is made.
• Customers are required to check all items sent to us for money, jewellery and other valuables — we will try our best to return any valuables found but will not be held responsible for their loss or damage.

Delivery & Transit

The standard time to fix your product is 18–21 working days, applicable only under ideal working conditions. We are not responsible for unforeseen delays due to fire, natural calamity, larceny, strikes or similar abnormal circumstances.

• For services provided to customers outside Delhi NCR, we are not responsible for any loss or damages incurred during transit.
• We will provide the best possible protective packaging for your products to ensure their safety during transit.
• Upon pickup, customers are required to pack their product carefully and effectively to minimise chances of damage during transit. Please visit the "Educate Yourself" section of the website for general packing instructions.
• A reminder call will be given prior to delivery — if the call is not answered or returned immediately, it will be assumed as the client's absence and the product will not be delivered.
• The customer will be contacted twice before delivery. If no response is received, it is the customer's responsibility to get in touch with The Leather Laundry and arrange delivery.

Express Delivery Options

For urgent orders, we offer two express delivery options at an additional charge:

To request an express delivery option, please mention it at the time of placing your order on WhatsApp.

Payment & Fees

The following additional charges may apply in specific circumstances:

Products are handled with utmost care at The Leather Laundry. However, due to different chemical and physical properties of leather, not all products may come out well and certain stains or spots may not come off. We are not responsible for the same and our services will remain fully chargeable in such cases.

Limitation of Liability

To the maximum extent permitted by law (under Indian Law), The Leather Laundry is not liable to you or anyone else for:

• Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
• Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
• Your use or misuse of this website or any information or material contained within it.
• The loss or modification of information or material transmitted from this website.
• Any defect, technical problem or virus attached to or arising from this website or the server.
• Your inability to access or use the website or any material on the website.
• The loss of confidentiality in any information or material transmitted to or from the website.
• Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, colour, chemical or usage of any products bought or serviced by us.

Intellectual Property & Copyright

The Leather Laundry is the owner and authorised user of all intellectual property including but not limited to trademarks, logos, names and designs — whether registered or unregistered — and other marks that are otherwise owned or licensed to The Leather Laundry in and associated with this website, and any improvements or modifications to such intellectual property.

This website and its contents are the property of The Leather Laundry and are subject to copyright. The contents are intended solely for your personal, non-commercial use. Any use for purposes other than personal and non-commercial use — including the modification, reproduction, distribution, transmission, republication, display or performance of the content — is prohibited and protected under the copyright act, and any such person can be prosecuted by law.

Exchange & Return Policy

We always strive to meet the expectations of our patrons. In case of grievances received within 3 months of order completion:

• We take the product back for rework at a freight charge of ₹300.
• If the patron is still unhappy after rework, we refund your money subject to reasonable terms and conditions.
• If we have reasonable grounds to justify our work or quality, we hold the right to politely decline a refund request.
• Orders more than 3 months old are not eligible for rework or refund.

Shipping Policy

We aim to deliver your product in the finest condition and as fast as possible.

• We also do international shipping. For further queries regarding our shipping policies, write to us at info@theleatherlaundry.com
• Shipping charge is included in the cost of all services.
• For transit loss or damage outside Delhi NCR, we recommend adequate packaging by the customer.