Frequently Asked
Questions

We restore all leather and luxury items — handbags, shoes, jackets, sofas, wallets, belts, watch straps, briefcases, car seats, travel bags and more. If it is leather, we can restore it.

We service all major luxury brands including Louis Vuitton, Hermès, Chanel, Gucci, Prada, Balenciaga, Dior, Chloé, Bottega Veneta, Fendi, YSL, Burberry, Christian Louboutin, Jimmy Choo and 50+ more.

Yes. Founder Mallika Sharma completed advanced leather care certification at the LTT (Leather Technology Training) institute in the UK. Our team is trained in luxury leather care using professional-grade tools and materials.

The Leather Laundry was founded in 2015. We have been restoring luxury leather pieces across India for over a decade with 50,000+ successful restorations.

For Order that are picked up and not processed(due to non-acceptance of price quoted), we charge an upfront amount of INR 500.In Case a product is returned for rework(for orders less than 3 months old), we charge INR 300 for fright. For big parcels like strollers and bulk orders, courier charges may vary.

Simply WhatsApp us and we arrange insured courier pickup directly from your home or office. We handle everything — you just need to keep the item ready.

Yes — we have walk-in studios in Delhi ( Defence Colony) and Mumbai (Kemps Corner). You are welcome to visit during working hours — Monday to Saturday, 10 AM to 7 PM.

Standard leather cleaning takes 5-7 working days. You receive a job sheet with the exact timeline before we begin work.Timelines may vary based on the item's condition and the services requested.

Restoration and repair work typically takes 7-12 working days. Complex work such as full reupholstery or major structural repairs may take 14-21 days. Timelines may vary based on the item's condition and the services requested.

Yes — express services are available on request for an additional charge. Mention this when you WhatsApp us for a quote and we will accommodate wherever possible.

We provide status updates via WhatsApp throughout the process. You will receive notification when work begins, when it is complete and when it is out for delivery.

Pricing is based on the type of service, the condition of the item, the material, and the complexity of work required. We send a fully detailed, transparent quote before starting — no hidden charges.

Yes — we re-dye and recolour leather items of all kinds using Italian pigment technology. You can choose any colour you like. Results are atelier-grade and permanent.

Yes — cracked and peeling leather is one of our most common services. We fill cracks, rehydrate the leather, restore the surface texture and apply a protective coating and for the peeling leather, we sugguest to replace the leather panel with the new one.

Yes — for sofa cleaning and minor repairs in Delhi NCR, Mumbai and Bangalore, we offer home visit services.

Yes — we offer full tailoring services for leather jackets including sleeve shortening, body adjustment, shoulder alteration and bespoke custom tailoring.

Yes — we use only authentic, professional-grade leather dyes, conditioners, sole materials and hardware sourced from specialist UK and Italian suppliers. We never use cheap substitutes.

No — our goal is to restore your item as close to original condition as possible. We use colour-matched dyes and period-appropriate materials to preserve brand authenticity throughout.

Yes — vintage and antique leather restoration is a speciality of ours. Our artisans are trained in handling aged and fragile leather with extra care.

Customer satisfaction is our highest priority. If you are not satisfied, please contact us immediately and we will work to resolve the issue — free of charge.